Lodwar- July 2, 2025 (Public Communications and Media Relations)
In ongoing efforts to improve Community Systems and Strengthening (CSS) interventions within the county health sector, the County Government in partnership with World Relief International held a sensitization forum for county health management teams to introduce the new IMonitor Application.
Funded by AMREF Health Africa through TB Global Fund, this community-led Monitoring (CLM) anonymous feedback system is set to enhance social accountability and further build Resilient Sustainable Systems of Health (RSSH).
While addressing the educative forum, Deputy Director for Preventive and Promotive services, Daniel Esimit, highlighted that the forum purposed to capacity build the MOHs on the new information system designed to enhance data collection and improve service delivery.
“Moving forward, the decisions we make at the department will be guided by the feedback received from our clients, this will ensure healthier communities, prevent diseases, and address any arising situation effectively,” he added.
According to Catherine Kamau, the Community System Strengthening (CSS) Coordinator at AMREF Health Africa, community led systems is one of the pillars for CSS, and this allows the community to share feedback with regards to the health services they are receiving.
“We require the County Government to resolve and work together with the community so that we can have better health systems. We are committed to working with all levels in of the health system and the community towards generating solutions and implementing change,” she said.
She hailed the Department of Health and Sanitation for being receptive and pro-active in their role in CSS and resolving problems, filling the gaps even at the Sub-County level.
Abraham Esekon, Project Coordinator, TB project at World Relief explained the forum served as an opportunity to deliberate with senor healthcare workers on effective ways to receive timely feedback from the community.
“We are pleased that the County Government has assumed leadership in rolling out this web application to the health facilities and sensitize the community towards sharing feedback on health services,” he expounded.
On the other hand, Dr Mercy Kawira, Turkana Central MOH says this App will be beneficial to the community in addition to the existing feedback structures.
“Feedback can be both positive or negative, so, this is especially good for anonymous feedback encouraging participation in addition to the community Barazas and suggestion boxes towards a patient-centered approach,” she added.
Dr Kawira explained that patient-centered services are not only helpful in tailoring services to their specific needs, but such services have a better uptake by the community allowing them to be part of the solution.
Jonah Ngasike, Sub-County TB coordinator Turkana Central shared that this App allows the community to have a feel of what we do in terms of service delivery. “This will ensure we address existing misconceptions about our services, improve on quality, and understand the exact needs towards being at per with the community, said Jonah.
Esekon added that the next step is to educate and support the peer monitors selected by the networks, and data analysis through an integrated approach to effectively respond to and resolve issues.
