Lodwar – May 14, 2026 (Public Communication and Media Relations)
The Department of Health and Sanitation Services in partnership with Amref Health Africa and World Relief International, has reaffirmed its commitment to strengthening health service delivery through Community-Led Monitoring (CLM) and data-driven engagement.
The commitment was made through a county-level CLM data triangulation and review meeting. The forum brought together county health management team (CHMT), implementing partners, and community representatives to review progress, identify service delivery gaps, and agree on interventions to improve healthcare services.
The meeting was led by Dr. Lolepo Joseph, Director for Community Health Services (CHS), alongside representatives from RCEA Health Programs, AIC Health Ministries and the Catholic Diocese of Lodwar.
Dr. Lolepo acknowledged CLM as an ongoing process already applied in many health interventions. He noted that strong community engagement is essential in ensuring effective and responsive service delivery.
“Community-Led Monitoring allows communities to monitor health services, raise concerns, advocate for improvements, and promote accountability to ensure services meet community needs,” he said.
Caren Mutai from Amref says the CLM framework implementation is guided by four pillars namely community engagement and ownership, data collection and evidence generation, advocacy and accountability, and feedback, action, and continuous assessment.
She noted that Turkana has achieved 50% facility coverage out of the targeted 216 facilities despite challenges such as poor network connectivity and a vast geographical coverage.
The County Government is also supported by 32 trained peer monitors who are helping communities, advocating and creating awareness on the use of digital platform to submit feedback and report concerns.
It was reported that the County Government has recorded a total of 511 reported cases on the CLM dashboard, with 327 still open, 17 closed, 59 validated, and 15 escalated. At least 68 compliments and 25 acknowledgements of the healthcare workers and peer educators were also recorded.
Most complaints reported relate to health service delivery especially limited human resources, infrastructural challenges, human rights and gender issues, with majority of reports coming from peer monitors, followed by Community Health Promoters (CHPs), and a few from the public.
Sharing his experience, Paul Lochipo, program-supported Peer Monitor, said the platform has helped address a long-standing water shortage at Kakwanyang health facility in Turkana Central.
“After raising the issue through the platform last year, implementing partners supported the facility with a water storage tank, improving water access for the community, specifically mothers seeking delivery services,” he said.
Oliver Lokoroi representing the World Relief International urged stakeholders to embrace CLM as an accountability and feedback mechanism and encouraged leaders to use public dashboards to monitor issues and guide interventions.
Sarah Esinyen, Deputy Director for Partnerships, Policy Planning, and M&E at Health, emphasised the need for sustainable measures to ensure continued use of the platform beyond the programme period.
She called for stronger county ownership and integration of CLM data into planning and decision making processes.
